Refund and cancellation policy

Trading memberships (BAZ Sniper, BAZ Bridge Connector, BAZ Gold Signals)

Access within 24 hours of a verified payment. Full refund if we do not provide it; a full or partial refund, or the service provided again, if it does not work as described.

• These are digital services for a fixed period. The price, the period and what is included are shown before you pay. Memberships do not renew automatically.
• Access is granted within 24 hours after successful payment verification. If we have not provided access within that time, you can cancel and receive a full refund, or keep waiting; tell us which in a support ticket.
• You can cancel before access is provided and receive a full refund.
• If the service does not work as described because of a problem on our side — for example the indicator is not available on your TradingView username, your Bridge licence is not issued or does not work, or your VIP channel invitation is not sent — we fix it or provide it again free of charge. If we cannot, we refund the unused part of the period, or the full price if you could not use the service at all.
• Once access has been provided and the service works as described, the payment is not refundable because you changed your mind. This does not affect any right the law gives you.
• Results are not guaranteed: indicators, signals and software do not promise profits. A losing trade is not a defect of the service.

BAZ Agency orders

You pay only for what is delivered: anything not delivered returns to your wallet automatically. Wrong or materially incomplete delivery is redone or refunded.

• Each service shows its price, minimum and maximum quantity, expected start and speed, and whether it includes a refill period, before you order. Orders are paid from your BAZ Agency wallet at the price shown.
• Not delivered: if the order is rejected, canceled or cannot be started, the full charge returns to your wallet automatically.
• Partly delivered: the price of the undelivered quantity returns to your wallet automatically, at the price you paid.
• Delivered but not as described (for example the wrong link, or a targeting that does not match the service you chose), or materially incomplete: open a support ticket with the order number. We deliver the order again correctly at no charge or refund the affected part.
• Drops: where a service has a refill period, we refill drops within that period on request. Services shown as "no refill" can drop after delivery; this is stated before you order and is not a defect.
• You can ask to cancel an order that has not started. If the provider accepts the cancellation, the full charge returns to your wallet.
• Delivered quantities that match the service description are not refundable because you changed your mind. Platforms such as Instagram or YouTube may remove engagement they consider inauthentic; this risk is stated on each service.
• Refunds for orders go to your wallet. If you would rather have unused wallet balance returned to your payment method, see the wallet section.

BAZ Agency wallet top-ups

Top-ups from $10 to $2,000. If you ask within 14 days of a top-up, the unused part of it is refunded to the payment method you paid with.

• Top-ups are credited in US dollars, from $10 to $2,000 each, subject to the limits of the payment method. The amount, any payment fee and the total are shown before you pay; no other fee is added.
• Your balance can be used for BAZ Agency services. It cannot be transferred to another account.
• Refund of unused balance: within 14 days of a top-up you can ask, from your wallet page or a support ticket, for the part of that top-up you have not used to be refunded to the payment method you paid with. The refund is never more than the top-up added to your wallet. A payment fee that was shown to you before the top-up and that the payment provider keeps is not refunded.
• How "unused" is worked out: we check the payment, your current balance and your wallet history. Your balance counts as spent in the order it was added, oldest first; money that an order refund returned to your wallet counts as unused money of the top-up that paid for the order. Amounts we credited without a payment (promotions or goodwill corrections) and balances carried over from the previous BazSocial.com site are not paid out as part of a top-up refund.
• When you ask, the refund amount is taken out of your wallet so it cannot be spent or requested twice. Card and Apple Pay (Stripe) and PayPal refunds are sent through the provider straight away. Heleket refunds are checked and sent by our team within 14 days; for Heleket you give the wallet address and network to receive it. Your bank or wallet decides how long a refund takes to show.
• If the original payment method cannot receive the refund, or the payment is in dispute or needs a check by the payment provider, we put the request on hold, tell you, and agree the next step with you. If we cannot make the refund, the amount goes back to your wallet.
• After 14 days, unused balance stays in your wallet for BAZ Agency services. This does not limit any right you have under UAE law, for example if a top-up was taken in error.
• If a top-up was charged but not credited, or was charged twice, we credit or refund it in full as soon as the payment provider confirms it.
• Every change to your balance, including each refund request and its outcome, is recorded in your wallet history with a reference. Your balance only changes through your payments, your orders, refunds, or a documented correction that you can see.
• Balances held on BazSocial.com before the new platform launched remain on your account with their full history.

How to ask for a refund or report a problem

• Open a support ticket in your dashboard and choose "Refund" or the order or payment concerned. You can also use WhatsApp or email support@bazsocial.com.
• We acknowledge every ticket within 2 business days and tell you the outcome within 5 business days.
• Refunds to wallets are immediate once approved. Refunds to cards, Apple Pay and PayPal are sent through the provider once approved (wallet top-up refunds straight away); Heleket refunds within 14 days of approval. The time your bank or wallet takes to show them depends on the provider.
• If you are not satisfied with our answer, you can contact the consumer protection department of the UAE Ministry of Economy and Tourism (moet.gov.ae).